Customer Service Representative - Ukraine | Ukraine

Job Description

Sibelco is a global material solutions company. We transform raw materials into solutions for society: from drinking water sanitation to solar technology and from flame retardants to smartphone screens. Sibelco materials can be found all around us.

Founded back in 1872, we have grown into a multinational business with operations in 30 countries and an extensive multi-mineral portfolio. We work with customers worldwide across a broad range of industries, delivering solutions that combine high-specification materials with dedicated technical support.

Sibelco seeks to be a great place to work. We strive for continuous improvement in the health and safety of our colleagues and we promote diversity and inclusiveness in all our activities. As well as developing products that help our customers thrive, we also look at how we can minimize environmental impact and maximize environmental opportunities. We generate economic value through innovation and our ability to meet and anticipate our customers' expectations.

Our goal is to deliver long-term social, environmental and economic value for our stakeholders, continuously guided by our purpose: Material Solutions Advancing Life.

Location: Kyiv, Ukraine

About the role:

Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products. As a Customer Service Representative (CSR) you are a part of this.

Being a CSR at Sibelco means becoming the single point of contact for your assigned set of customers, relating to any commercial, technical or operational issues they may encounter. Your responsibility is to ensure that your customers are provided with outstanding Customer Service whilst complying with local regulation and Sibelco's processes and procedures.

Responsibilities:

As the point of contact for your customers, you will develop and nurture your relationship with them so that you are their first call if they have any questions, problems or complaints. You will own your customer orders from receipt and registration to monitoring and (if necessary) modifications, through to dispatch and invoicing. To be successful in your role you will need to develop and maintain strong ties with internal Sibelco stakeholders such as sales, supply chain and operations. Your responsibilities will also include other ad hoc duties such as sample requests, price offer creation, etc.

About you:

To be successful in this role you will need to be fluent in both written and spoken English, Russian and Ukrainian. Experience with SAP is preferred.

We recognize that the right people are the key to the success of our business and our culture is integral to our strategy. We encourage a culture of building positive relationships, speaking up, exploring new possibilities and delivering on promise and we look for employees who can be role models in this environment.

If our culture sounds like one you could thrive in and the role responsibilities sound like a challenge you are keen to take on, we look forward to hearing from you! 

To Apply:

Please submit your application by clicking apply and registering on our recruitment portal to be formally considered for our role. 

If you would like to discuss this position before applying, please enquire by contacting Alexa LLerena at alexa.llerena.ext@sibelco.com.

Sibelco recognizes the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people brings an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.