Customer Services Lead - Maastricht, Netherlands | Netherlands

Job Description

Sibelco is a global material solutions company. We transform raw materials into solutions for society: from drinking water sanitation to solar technology and from flame retardants to smartphone screens, Sibelco materials can be found all around us.

Founded back in 1872, we have grown into a multinational business with operations in around 30 countries and an extensive multi-mineral portfolio. We work with customers worldwide across a broad range of industries, delivering solutions that combine high-specification materials with dedicated technical support.

Sibelco seeks to be a great place to work. We strive for continuous improvement in the health and safety of our colleagues and we promote diversity and inclusiveness in all our activities. As well as developing products that help our customers thrive, we also look at how we can minimize environmental impact and maximize environmental opportunities. We generate economic value through innovation and our ability to meet and anticipate our customers' expectations.

Our goal is to deliver long-term social, environmental and economic value for our stakeholders continuously guided by our purpose: Material Solutions Advancing Life. 

Location: Maastricht

About the role:

Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products. The Customer Service Team plays a big part in this.

This is an exciting opportunity for a customer service professional to lead, motivate and develop a Customer Service team of 18 people. Responsibilities for the role will include supporting the standardised way of working in order to meet the KPIs set to continuously improve customer satisfaction and the implementation of SAP as the new Sibelco ERP system

Skills, experience and competencies required:

Demonstrated experience in a customer service within a multi-national organisation

Strong people management and communication skills

Experience with change management & process optimisation

Good influencing skills

Experience with one or more of the following: CRM, SAP

Languages:

Dutch and English spoken and written skills are essential

Our Offer

Sibelco offers a compelling culture in which people thrive and perform at their best across diverse nations and roles, where employees are challenged to explore possibilities and are recognized for their contribution to the company's successes.

To be formally considered for our role, please submit your application in English via the advertised platform. We can only accept applications by this method. Please note that we will not be engaging with agencies for this role.

To Apply

Please click the link to be redirected to our recruitment portal so you may register your application.

For more information before applying you can contact Maurice Cartigny Maurice.Cartigny@sibelco.com HR Manager Netherlands

Sibelco recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.