Export Team Leader

Posted on 13-Nov-2017
Application Close Date: 01-Dec-2017
Logisitics & Supply Chain
Position type:
Full Time
Job reference:
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Sibelco mines and manufactures a wide range of mineral products for local and international markets. Founded in 1872, Sibelco began in Europe and has grown into one of the largest industrial minerals companies in the world - privately owned, multinational, with enviable long-term growth, performance and a great organisational culture.


We are currently recruiting for a permanent fulltime Export Team Leader to be based at our Corporate Office located in Brisbane.


Reporting to the Customer Service Manager, this vacancy will enhance the customer experience through effective and efficient customer service delivery with a focus on leading the export team in the delivery of international orders.


The Export Team Leader will support and drive effective customer relationships through delivering market driven, customer focussed support.


Key responsibilities will include but not be limited to;

  • Lead and manage the export shipping team and promote a positive customer service culture within the team align to corporate values and behaviours.
  • Manage shipping arrangements for the safe, on time delivery of goods to customers this includes:
  • Booking vessels, container and associated containers and transport
  • Prepare packing documentation
  • Prepare shipping documentation in accordance with the required regulations and contracts
  • Liaise with internal sales, production and supply chain teams for efficient and effective delivery of orders.
  • Provide assistance with establishment of letters of Credit and payments
  • Process of shipping and logistic invoices
  • Accountable for pro-actively communicating key updates on customer feedback to customer service team.
  • Support the Customer Service Manager and commercial teams where required.
  • Develop and maintain associated procedures and work instructions associated with the export team.
  • Manage customer enquiries and orders ensuring that service is delivered effectively and efficiently in a timely and responsive manner.


The successful candidate will demonstrate the following:

Skills & Experience

  • Proven experience in leading and coaching a customer service related team
  • Strong experience within customer service role and relevant systems and processes.
  • Strong experience within the export/ shipping industry and understanding of International Chamber of Commerce (ICC) documentation and processes. (ICC-UCP600 & URC522)
  • Excellent verbal and written communication skills.
  • Ability to work well autonomously and in a team environment.
  • Proven ability to develop and implement procedures, work instructions and training
  • Strong computer skills and ability to adapt to new systems and processes.


You will lead by example in regard to safety, ensuring a culture of zero workplace injuries and employee wellness is maintained.


Your Strong leadership skills that highlight your ability to ensure a cohesive team approach to reaching business objectives will be evident, as will your ability to initiate, contribute to, and support continuous improvement initiatives.


Furthermore, with our Customers at the Centre, Sibelco's culture is built on the core behaviours of building positive relationships, explore possibilities, speak up and deliver on promise and the successful candidate will model our core behaviours and help shape this agile business.

Sibelco recognise the strength of our diverse global workforce and value difference in gender, age, disability, religion, nationality, ethnicity and sexual orientation. Our rich mix of people bring an exciting exchange of ideas and knowledge that keeps us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees, no matter our differences, to grow and reach their full potential.


Applications (cover letter & CV) can be sent via the careers page on our web site at www.sibelco.com/careers/ or simply select the “Apply Now” button no later than Friday 1st December 2017.

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